DSU Toscana Portal Login Problems and VPN Solutions 🌐

Anıl GOKTAS
Sep 20
3 min read

Why Is This So Important?

Students traveling to Italy for Erasmus or graduate studies apply for scholarships and accommodation through the DSU Toscana online portal. However, one of the most common problems students encounter is being unable to log in . This creates both stress and the risk of missing the application deadline.

In this article, you will find the problems encountered when logging into the DSU Toscana portal as of 2025 and the most up-to-date solutions.

What are the Portal Login Problems?

The most common mistakes made by students in groups are:

Access to the site is blocked: The portal cannot be accessed from Turkey or other countries.
Login method error: Students who do not know that “Credentials” should be used instead of “SPID” are receiving an error.
Tax code (Codice Fiscale) issue: An error occurs when the wrong identification number is used when logging into the system.
Page not opening / white screen: The portal may crash, especially during busy application periods.

Site Unreachable

Issue: Some students are unable to access the DSU Toscana portal directly from Turkey or abroad. The site either fails to load or displays a white screen error.

Solution:

Use VPN:
- Set your location to Italy or one of the EU countries (Germany, Netherlands, France) .
- Free VPN recommendations: ProtonVPN, Windscribe.
- For a more stable connection, paid options (NordVPN, ExpressVPN) can be used.
Clear Browser Cache: Clear history and cookies in Chrome or Firefox.
Try a Different Browser: Safari or Edge sometimes connects to the portal faster.

Using the Wrong Option

Issue: Many students mistakenly click the SPID (Italian digital identity system) option on the DSU Toscana login screen. Since most Erasmus students don't have a SPID, the system throws an error.

Solution:

On the login screen , select “Credentials” (Username/Password).
Use the username and password DSU gave you before applying.
If you have a temporary Codice Fiscale (tax number), write it down correctly.

👉 Remember: Erasmus students generally have to log in with their Credentials .

Errors Related to Codice Fiscale

Problem: Students enter their Turkish ID number or passport number instead of their Codice Fiscal when logging in. The system does not recognize these numbers.

Solution:

Before you travel to Italy, request a temporary Codice Fiscale from your consulate or university.
Enter letters and numbers with caution, paying attention to upper/lower case sensitivity.
If you have lost your Codice Fiscale, you can request it again from the Agenzia delle Entrate.

System Crash During Application Period

Problem: During peak periods, the portal gets overloaded and the page doesn't open.

Solution:

Try checking in early in the morning (between 8:00 AM and 10:00 AM) or at night (after 11:00 PM).
Do not leave your application to the last days.
Even if you get an error in the portal , take a screenshot . You can email proof to the DSU office if needed.

Email Confirmation Problem

Problem: After completing the application, no email confirmation is received. Students are unsure whether their application has been accepted or not.

Solution:

Even if the "submit completed" message does not appear on the screen where you complete the application , the application number will still appear in the system.
Take a screenshot of this screen.
Even if you do not receive an e-mail, if it appears in the system, your application has been recorded.

General Recommendations ✅

The combination of VPN + Credentials is the solution that works best.
Choose Google Chrome or Firefox ; do not log in from a mobile browser.
Prepare documents in advance , do not leave them to the last minute.
Take screenshots at each step.

80% of DSU Toscana portal access issues stem from not using a VPN, selecting the wrong login option, or encountering Codice Fiscal errors . By following these steps, you can seamlessly access the system and complete your application.